1. Information We Collect
11tbet collects various types of information to provide, maintain, and improve our services. The information we collect falls into three main categories:
1.1 Personal Identification Information
When you register an account with 11tbet, we collect the following personal information:
- Full Name: Your legal name as it appears on your Indonesian KTP (national identity card).
- Date of Birth: Required to verify you are at least 21 years old, the legal gambling age in Indonesia.
- Residential Address: Your current address in Indonesia for account verification and compliance purposes.
- Email Address: Used for account notifications, password resets, and important communications.
- Phone Number: Your Indonesian mobile number for account security and two-factor authentication.
- National Identity Documents: Copies of your Indonesian KTP and proof of address for KYC (Know Your Customer) verification.
1.2 Financial Information
To process deposits and withdrawals, we collect:
- Bank Account Details: Your Indonesian bank account number and bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.) for processing withdrawals.
- E-Wallet Information: Your registered OVO, DANA, GoPay, ShopeePay, or LinkAja account details when you choose e-wallet payment methods.
- Transaction History: Records of all deposits, withdrawals, bets placed, winnings, and account balance changes.
- Payment Method Preferences: Your preferred deposit and withdrawal methods to streamline future transactions.
Important: We do not store full credit card numbers or CVV codes. Payment processing is handled through secure third-party payment processors who maintain PCI-DSS compliance.
1.3 Technical and Usage Data
We automatically collect certain technical information when you access 11tbet:
- Device Information: Your device type, operating system, browser type and version, screen resolution, and device identifiers.
- IP Address and Location: Your IP address and approximate geographic location (city/region level) to prevent fraud and ensure compliance with regional restrictions.
- Cookies and Tracking: We use cookies to remember your login session, language preferences, and improve site functionality. See Section 6 for detailed cookie information.
- Gameplay Activity: Records of games played, bets placed, bet amounts, game outcomes, and timestamps for all gaming activity.
- Communication Records: Transcripts of customer support interactions via live chat, email, and messaging platforms for quality assurance and dispute resolution.
2. How We Use Your Information
11tbet uses the collected information for the following legitimate purposes:
2.1 Service Provision and Account Management
- Creating and maintaining your player account.
- Processing your deposits and withdrawals through Indonesian banks and e-wallets.
- Enabling you to place bets on sports events, casino games, slots, and togel (lottery) draws.
- Calculating winnings, updating account balances, and processing payouts.
- Providing customer support through live chat, email, WhatsApp, and Telegram.
- Managing your VIP loyalty tier status and delivering tier-specific benefits.
2.2 Verification and Compliance
- Verifying your identity (KYC) to comply with anti-money laundering (AML) regulations.
- Confirming you are at least 21 years old and meet eligibility requirements.
- Detecting and preventing fraud, money laundering, collusion, and other illegal activities.
- Complying with licensing requirements and regulatory obligations in our operating jurisdiction.
- Maintaining audit trails for financial transactions and gaming activity.
2.3 Communication and Marketing
- Sending important account notifications, transaction confirmations, and security alerts.
- Delivering promotional offers, bonus announcements, and VIP rewards (with your consent).
- Informing you about new games, features, and platform updates.
- Conducting customer satisfaction surveys to improve our services.
You may opt out of promotional communications at any time by adjusting your account preferences or contacting [email protected]. Essential service communications (e.g., security alerts, withdrawal confirmations) cannot be disabled.
2.4 Platform Improvement and Security
- Analyzing usage patterns to improve website functionality and user experience.
- Detecting suspicious betting patterns that may indicate fraud or bonus abuse.
- Monitoring for technical issues, bugs, and system performance problems.
- Enhancing security measures and preventing unauthorized access.
- Training customer support teams using anonymized interaction data.
3. How We Protect Your Information
11tbet implements comprehensive security measures to protect your personal and financial data:
3.1 Technical Security Measures
- 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, the same security used by Indonesian banks.
- Secure Data Storage: Your personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
- Password Protection: Passwords are hashed using advanced cryptographic algorithms and are never stored in plain text.
- Two-Factor Authentication: Available as an optional security layer to protect your account from unauthorized access.
- Regular Security Audits: Our systems undergo regular penetration testing and security assessments by independent third parties.
3.2 Operational Security Measures
- Access Controls: Only authorized 11tbet employees with legitimate business needs can access customer data, and all access is logged.
- Employee Training: All staff members receive regular training on data protection, privacy regulations, and security best practices.
- Data Minimization: We only collect data that is necessary for providing our services and delete information when no longer needed.
- Fraud Monitoring: Automated systems continuously monitor for suspicious activity, unusual login attempts, and potential security threats.
3.3 Limitations of Security
While we employ industry-leading security measures, no system is completely impenetrable. You are responsible for maintaining the confidentiality of your account credentials. Never share your password with anyone, and always log out after using 11tbet on shared or public devices. If you suspect unauthorized account access, contact our support team immediately.
4. Information Sharing and Disclosure
11tbet does not sell your personal information to third parties. However, we may share your data in the following limited circumstances:
4.1 Service Providers and Partners
We work with trusted third-party service providers who assist in operating our platform:
- Payment Processors: Indonesian banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) process your deposits and withdrawals. They receive necessary financial information to complete transactions.
- Game Providers: Companies like Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt provide casino games and slots. They may receive anonymized gameplay data.
- KYC Verification Services: Third-party identity verification providers verify your documents and age eligibility.
- Customer Support Tools: We use cloud-based support platforms to manage customer inquiries efficiently.
- Analytics Services: We use analytics tools to understand user behavior and improve our platform (data is anonymized where possible).
All service providers are contractually bound to protect your data and may only use it for the specific purposes we authorize.
4.2 Legal and Regulatory Requirements
We may disclose your information when required by law or to protect our legal rights:
- To comply with valid legal processes such as court orders, subpoenas, or regulatory requests.
- To cooperate with law enforcement investigations regarding fraud, money laundering, or other illegal activities.
- To enforce our Terms & Conditions or protect against abuse of our platform.
- To protect the safety, rights, or property of 11tbet, our users, or the public.
4.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email or prominent notice on our website.
5. Data Retention
11tbet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Active Accounts: We retain all data for active accounts to provide ongoing services.
- Closed Accounts: After account closure, we retain financial transaction records for 7 years to comply with financial regulations and anti-money laundering laws.
- KYC Documents: Identity verification documents are retained for 5 years after account closure for regulatory compliance.
- Marketing Data: If you opt out of marketing communications, we retain only enough information to honor your opt-out request.
- Security Logs: Technical logs and security records are retained for 2 years for fraud prevention and audit purposes.
You may request deletion of your personal data by contacting [email protected], subject to our legal obligations to retain certain records.
6. Cookies and Tracking Technologies
11tbet uses cookies and similar tracking technologies to enhance your browsing experience and improve platform functionality.
6.1 Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly, including maintaining your login session and remembering your account preferences.
- Performance Cookies: Collect anonymous information about how visitors use our site, helping us improve performance and fix technical issues.
- Functionality Cookies: Remember your language choice, currency preference, and other personalization settings.
- Analytics Cookies: Help us understand user behavior through tools like Google Analytics (data is anonymized).
6.2 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may impair certain website features. Refusing cookies will not prevent you from using 11tbet, but some functionality may be limited.
7. Your Privacy Rights
As a 11tbet user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of all personal information we hold about you.
- Right to Correction: You can update inaccurate or incomplete information through your account settings or by contacting support.
- Right to Deletion: You may request deletion of your data, subject to legal retention requirements.
- Right to Object: You can object to processing of your data for marketing purposes by opting out of promotional communications.
- Right to Data Portability: You may request your data in a structured, commonly used format for transfer to another service.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
To exercise any of these rights, please email [email protected] with your account details and specific request. We will respond within 30 days.
8. Children's Privacy
11tbet is strictly an adult service. We do not knowingly collect personal information from individuals under 21 years of age (the legal gambling age in Indonesia). If we discover that we have inadvertently collected data from someone under 21, we will immediately delete that information and permanently close the account. Parents or guardians who believe their child has provided information to 11tbet should contact us immediately at [email protected].
9. International Data Transfers
11tbet operates internationally and may transfer your personal information to servers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. All international transfers are protected by contractual agreements that require recipients to maintain equivalent data protection standards.
10. Changes to This Privacy Policy
11tbet reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by email or through a prominent notice on our website at least 30 days before the changes take effect. The "Last Updated" date at the top of this document indicates when the policy was most recently revised. Your continued use of 11tbet after changes become effective constitutes acceptance of the updated Privacy Policy.
11. Contact Information
If you have any questions, concerns, or complaints about this Privacy Policy or how 11tbet handles your personal information, please contact us:
- Email: [email protected] (monitored 24/7)
- Live Chat: Available 24/7 on our website for immediate assistance
- Data Protection Officer: For privacy-specific concerns, you may request to speak with our Data Protection Officer through the support email
We are committed to resolving privacy concerns promptly and transparently. Our Indonesian-speaking support team is available around the clock to assist you.